class Akismet_REST_API { /** * Register the REST API routes. */ public static function init() { if ( ! function_exists( 'register_rest_route' ) ) { // The REST API wasn't integrated into core until 4.4, and we support 4.0+ (for now). return false; } register_rest_route( 'akismet/v1', '/key', array( array( 'methods' => WP_REST_Server::READABLE, 'permission_callback' => array( 'Akismet_REST_API', 'privileged_permission_callback' ), 'callback' => array( 'Akismet_REST_API', 'get_key' ), ), array( 'methods' => WP_REST_Server::EDITABLE, 'permission_callback' => array( 'Akismet_REST_API', 'privileged_permission_callback' ), 'callback' => array( 'Akismet_REST_API', 'set_key' ), 'args' => array( 'key' => array( 'required' => true, 'type' => 'string', 'sanitize_callback' => array( 'Akismet_REST_API', 'sanitize_key' ), 'description' => __( 'A 12-character Akismet API key. Available at akismet.com/get/', 'akismet' ), ), ), ), array( 'methods' => WP_REST_Server::DELETABLE, 'permission_callback' => array( 'Akismet_REST_API', 'privileged_permission_callback' ), 'callback' => array( 'Akismet_REST_API', 'delete_key' ), ) ) ); register_rest_route( 'akismet/v1', '/settings/', array( array( 'methods' => WP_REST_Server::READABLE, 'permission_callback' => array( 'Akismet_REST_API', 'privileged_permission_callback' ), 'callback' => array( 'Akismet_REST_API', 'get_settings' ), ), array( 'methods' => WP_REST_Server::EDITABLE, 'permission_callback' => array( 'Akismet_REST_API', 'privileged_permission_callback' ), 'callback' => array( 'Akismet_REST_API', 'set_boolean_settings' ), 'args' => array( 'akismet_strictness' => array( 'required' => false, 'type' => 'boolean', 'description' => __( 'If true, Akismet will automatically discard the worst spam automatically rather than putting it in the spam folder.', 'akismet' ), ), 'akismet_show_user_comments_approved' => array( 'required' => false, 'type' => 'boolean', 'description' => __( 'If true, show the number of approved comments beside each comment author in the comments list page.', 'akismet' ), ), ), ) ) ); register_rest_route( 'akismet/v1', '/stats', array( 'methods' => WP_REST_Server::READABLE, 'permission_callback' => array( 'Akismet_REST_API', 'privileged_permission_callback' ), 'callback' => array( 'Akismet_REST_API', 'get_stats' ), 'args' => array( 'interval' => array( 'required' => false, 'type' => 'string', 'sanitize_callback' => array( 'Akismet_REST_API', 'sanitize_interval' ), 'description' => __( 'The time period for which to retrieve stats. Options: 60-days, 6-months, all', 'akismet' ), 'default' => 'all', ), ), ) ); register_rest_route( 'akismet/v1', '/stats/(?P[\w+])', array( 'args' => array( 'interval' => array( 'description' => __( 'The time period for which to retrieve stats. Options: 60-days, 6-months, all', 'akismet' ), 'type' => 'string', ), ), array( 'methods' => WP_REST_Server::READABLE, 'permission_callback' => array( 'Akismet_REST_API', 'privileged_permission_callback' ), 'callback' => array( 'Akismet_REST_API', 'get_stats' ), ) ) ); register_rest_route( 'akismet/v1', '/alert', array( array( 'methods' => WP_REST_Server::READABLE, 'permission_callback' => array( 'Akismet_REST_API', 'remote_call_permission_callback' ), 'callback' => array( 'Akismet_REST_API', 'get_alert' ), 'args' => array( 'key' => array( 'required' => false, 'type' => 'string', 'sanitize_callback' => array( 'Akismet_REST_API', 'sanitize_key' ), 'description' => __( 'A 12-character Akismet API key. Available at akismet.com/get/', 'akismet' ), ), ), ), array( 'methods' => WP_REST_Server::EDITABLE, 'permission_callback' => array( 'Akismet_REST_API', 'remote_call_permission_callback' ), 'callback' => array( 'Akismet_REST_API', 'set_alert' ), 'args' => array( 'key' => array( 'required' => false, 'type' => 'string', 'sanitize_callback' => array( 'Akismet_REST_API', 'sanitize_key' ), 'description' => __( 'A 12-character Akismet API key. Available at akismet.com/get/', 'akismet' ), ), ), ), array( 'methods' => WP_REST_Server::DELETABLE, 'permission_callback' => array( 'Akismet_REST_API', 'remote_call_permission_callback' ), 'callback' => array( 'Akismet_REST_API', 'delete_alert' ), 'args' => array( 'key' => array( 'required' => false, 'type' => 'string', 'sanitize_callback' => array( 'Akismet_REST_API', 'sanitize_key' ), 'description' => __( 'A 12-character Akismet API key. Available at akismet.com/get/', 'akismet' ), ), ), ) ) ); register_rest_route( 'akismet/v1', '/webhook', array( 'methods' => WP_REST_Server::CREATABLE, 'callback' => array( 'Akismet_REST_API', 'receive_webhook' ), 'permission_callback' => array( 'Akismet_REST_API', 'remote_call_permission_callback' ), ) ); } /** * Get the current Akismet API key. * * @param WP_REST_Request $request * @return WP_Error|WP_REST_Response */ public static function get_key( $request = null ) { return rest_ensure_response( Akismet::get_api_key() ); } /** * Set the API key, if possible. * * @param WP_REST_Request $request * @return WP_Error|WP_REST_Response */ public static function set_key( $request ) { if ( defined( 'WPCOM_API_KEY' ) ) { return rest_ensure_response( new WP_Error( 'hardcoded_key', __( 'This site\'s API key is hardcoded and cannot be changed via the API.', 'akismet' ), array( 'status'=> 409 ) ) ); } $new_api_key = $request->get_param( 'key' ); if ( ! self::key_is_valid( $new_api_key ) ) { return rest_ensure_response( new WP_Error( 'invalid_key', __( 'The value provided is not a valid and registered API key.', 'akismet' ), array( 'status' => 400 ) ) ); } update_option( 'wordpress_api_key', $new_api_key ); return self::get_key(); } /** * Unset the API key, if possible. * * @param WP_REST_Request $request * @return WP_Error|WP_REST_Response */ public static function delete_key( $request ) { if ( defined( 'WPCOM_API_KEY' ) ) { return rest_ensure_response( new WP_Error( 'hardcoded_key', __( 'This site\'s API key is hardcoded and cannot be deleted.', 'akismet' ), array( 'status'=> 409 ) ) ); } delete_option( 'wordpress_api_key' ); return rest_ensure_response( true ); } /** * Get the Akismet settings. * * @param WP_REST_Request $request * @return WP_Error|WP_REST_Response */ public static function get_settings( $request = null ) { return rest_ensure_response( array( 'akismet_strictness' => ( get_option( 'akismet_strictness', '1' ) === '1' ), 'akismet_show_user_comments_approved' => ( get_option( 'akismet_show_user_comments_approved', '1' ) === '1' ), ) ); } /** * Update the Akismet settings. * * @param WP_REST_Request $request * @return WP_Error|WP_REST_Response */ public static function set_boolean_settings( $request ) { foreach ( array( 'akismet_strictness', 'akismet_show_user_comments_approved', ) as $setting_key ) { $setting_value = $request->get_param( $setting_key ); if ( is_null( $setting_value ) ) { // This setting was not specified. continue; } // From 4.7+, WP core will ensure that these are always boolean // values because they are registered with 'type' => 'boolean', // but we need to do this ourselves for prior versions. $setting_value = Akismet_REST_API::parse_boolean( $setting_value ); update_option( $setting_key, $setting_value ? '1' : '0' ); } return self::get_settings(); } /** * Parse a numeric or string boolean value into a boolean. * * @param mixed $value The value to convert into a boolean. * @return bool The converted value. */ public static function parse_boolean( $value ) { switch ( $value ) { case true: case 'true': case '1': case 1: return true; case false: case 'false': case '0': case 0: return false; default: return (bool) $value; } } /** * Get the Akismet stats for a given time period. * * Possible `interval` values: * - all * - 60-days * - 6-months * * @param WP_REST_Request $request * @return WP_Error|WP_REST_Response */ public static function get_stats( $request ) { $api_key = Akismet::get_api_key(); $interval = $request->get_param( 'interval' ); $stat_totals = array(); $request_args = array( 'blog' => get_option( 'home' ), 'key' => $api_key, 'from' => $interval, ); $request_args = apply_filters( 'akismet_request_args', $request_args, 'get-stats' ); $response = Akismet::http_post( Akismet::build_query( $request_args ), 'get-stats' ); if ( ! empty( $response[1] ) ) { $stat_totals[$interval] = json_decode( $response[1] ); } return rest_ensure_response( $stat_totals ); } /** * Get the current alert code and message. Alert codes are used to notify the site owner * if there's a problem, like a connection issue between their site and the Akismet API, * invalid requests being sent, etc. * * @param WP_REST_Request $request * @return WP_Error|WP_REST_Response */ public static function get_alert( $request ) { return rest_ensure_response( array( 'code' => get_option( 'akismet_alert_code' ), 'message' => get_option( 'akismet_alert_msg' ), ) ); } /** * Update the current alert code and message by triggering a call to the Akismet server. * * @param WP_REST_Request $request * @return WP_Error|WP_REST_Response */ public static function set_alert( $request ) { delete_option( 'akismet_alert_code' ); delete_option( 'akismet_alert_msg' ); // Make a request so the most recent alert code and message are retrieved. Akismet::verify_key( Akismet::get_api_key() ); return self::get_alert( $request ); } /** * Clear the current alert code and message. * * @param WP_REST_Request $request * @return WP_Error|WP_REST_Response */ public static function delete_alert( $request ) { delete_option( 'akismet_alert_code' ); delete_option( 'akismet_alert_msg' ); return self::get_alert( $request ); } private static function key_is_valid( $key ) { $request_args = array( 'key' => $key, 'blog' => get_option( 'home' ), ); $request_args = apply_filters( 'akismet_request_args', $request_args, 'verify-key' ); $response = Akismet::http_post( Akismet::build_query( $request_args ), 'verify-key' ); if ( $response[1] == 'valid' ) { return true; } return false; } public static function privileged_permission_callback() { return current_user_can( 'manage_options' ); } /** * For calls that Akismet.com makes to the site to clear outdated alert codes, use the API key for authorization. */ public static function remote_call_permission_callback( $request ) { $local_key = Akismet::get_api_key(); return $local_key && ( strtolower( $request->get_param( 'key' ) ) === strtolower( $local_key ) ); } public static function sanitize_interval( $interval, $request, $param ) { $interval = trim( $interval ); $valid_intervals = array( '60-days', '6-months', 'all', ); if ( ! in_array( $interval, $valid_intervals ) ) { $interval = 'all'; } return $interval; } public static function sanitize_key( $key, $request, $param ) { return trim( $key ); } /** * Process a webhook request from the Akismet servers. * * @param WP_REST_Request $request * @return WP_Error|WP_REST_Response */ public static function receive_webhook( $request ) { Akismet::log( array( 'Webhook request received', $request->get_body() ) ); /** * The request body should look like this: * array( * 'key' => '1234567890abcd', * 'endpoint' => '[comment-check|submit-ham|submit-spam]', * 'comments' => array( * array( * 'guid' => '[...]', * 'result' => '[true|false]', * 'comment_author' => '[...]', * [...] * ), * array( * 'guid' => '[...]', * [...], * ), * [...] * ) * ) * * Multiple comments can be included in each request, and the only truly required * field for each is the guid, although it would be friendly to include also * comment_post_ID, comment_parent, and comment_author_email, if possible to make * searching easier. */ // The response will include statuses for the result of each comment that was supplied. $response = array( 'comments' => array(), ); $endpoint = $request->get_param( 'endpoint' ); switch ( $endpoint ) { case 'comment-check': $webhook_comments = $request->get_param( 'comments' ); if ( ! is_array( $webhook_comments ) ) { return rest_ensure_response( new WP_Error( 'malformed_request', __( 'The \'comments\' parameter must be an array.', 'akismet' ), array( 'status' => 400 ) ) ); } foreach ( $webhook_comments as $webhook_comment ) { $guid = $webhook_comment['guid']; if ( ! $guid ) { // Without the GUID, we can't be sure that we're matching the right comment. // We'll make it a rule that any comment without a GUID is ignored intentionally. continue; } // Search on the fields that are indexed in the comments table, plus the GUID. // The GUID is the only thing we really need to search on, but comment_meta // is not indexed in a useful way if there are many many comments. This // should help narrow it down first. $queryable_fields = array( 'comment_post_ID' => 'post_id', 'comment_parent' => 'parent', 'comment_author_email' => 'author_email', ); $query_args = array(); $query_args['status'] = 'any'; $query_args['meta_key'] = 'akismet_guid'; $query_args['meta_value'] = $guid; foreach ( $queryable_fields as $queryable_field => $wp_comment_query_field ) { if ( isset( $webhook_comment[ $queryable_field ] ) ) { $query_args[ $wp_comment_query_field ] = $webhook_comment[ $queryable_field ]; } } $comments_query = new WP_Comment_Query( $query_args ); $comments = $comments_query->comments; if ( ! $comments ) { // Unexpected, although the comment could have been deleted since being submitted. Akismet::log( 'Webhook failed: no matching comment found.' ); $response['comments'][ $guid ] = array( 'status' => 'error', 'message' => __( 'Could not find matching comment.', 'akismet' ) ); continue; } if ( count( $comments ) > 1 ) { // Two comments shouldn't be able to match the same GUID. Akismet::log( 'Webhook failed: multiple matching comments found.', $comments ); $response['comments'][ $guid ] = array( 'status' => 'error', 'message' => __( 'Multiple comments matched request.', 'akismet' ) ); continue; } else { // We have one single match, as hoped for. Akismet::log( 'Found matching comment.', $comments ); $current_status = wp_get_comment_status( $comments[0] ); $result = $webhook_comment['result']; if ( 'true' == $result ) { Akismet::log( 'Comment should be spam' ); // The comment should be classified as spam. if ( 'spam' != $current_status ) { // The comment is not classified as spam. If Akismet was the one to act on it, move it to spam. if ( Akismet::last_comment_status_change_came_from_akismet( $comments[0]->comment_ID ) ) { Akismet::log( 'Comment is not spam; marking as spam.' ); wp_spam_comment( $comments[0] ); Akismet::update_comment_history( $comments[0]->comment_ID, '', 'webhook-spam' ); } else { Akismet::log( 'Comment is not spam, but it has already been manually handled by some other process.' ); Akismet::update_comment_history( $comments[0]->comment_ID, '', 'webhook-spam-noaction' ); } } } else if ( 'false' == $result ) { Akismet::log( 'Comment should be ham' ); // The comment should be classified as ham. if ( 'spam' == $current_status ) { Akismet::log( 'Comment is spam.' ); // The comment is classified as spam. If Akismet was the one to label it as spam, unspam it. if ( Akismet::last_comment_status_change_came_from_akismet( $comments[0]->comment_ID ) ) { Akismet::log( 'Akismet marked it as spam; unspamming.' ); wp_unspam_comment( $comments[0] ); akismet::update_comment_history( $comments[0]->comment_ID, '', 'webhook-ham' ); } else { Akismet::log( 'Comment is not spam, but it has already been manually handled by some other process.' ); Akismet::update_comment_history( $comments[0]->comment_ID, '', 'webhook-ham-noaction' ); } } } $response['comments'][ $guid ] = array( 'status' => 'success' ); } } break; case 'submit-ham': case 'submit-spam': // Nothing to do for submit-ham or submit-spam. break; default: // Unsupported endpoint. break; } /** * Allow plugins to do things with a successfully processed webhook request, like logging. * * @since 5.3.2 * * @param WP_REST_Request $request The REST request object. */ do_action( 'akismet_webhook_received', $request ); Akismet::log( 'Done processing webhook.' ); return rest_ensure_response( $response ); } } AI Advances, But Do Users Approve? | Modern Business International
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HomeArticleAI Advances, But Do Users Approve?

AI Advances, But Do Users Approve?

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AI Advances, But Do Users Approve?

Adecade ago, SaaSBoomi (then SaaSx), a community for SaaS founders, rallied a handful of Indian entrepreneurs around one goal: to build world-class software. At this year’s edition in Chennai, that mission felt familiar, yet altered.

“Unlearn the constraints of the past,” said Freshworks Founder Girish Mathrubootham, as he gave a clarion call to Indian startup founders, whose lexicon encompasses AI, SaaS, and deeptech.

For SaaS firms, the end-user has changed. Today, humans work alongside digital co-workers and AI agents, forcing software companies to build products as much for machines as for people.

This new intersection of artificial intelligence and SaaS has led founders to rewrite their playbooks overnight. Some founders, with their early experiments, have revamped their entire positioning overnight, while others wondered whether a rebrand was enough.

Large, regulated customers are cautious, with unresolved questions around pricing structures, data security, and long-term support. The result is a growing disconnect between the pace of AI adoption by SaaS providers and the user readiness to embrace such products—a gap that will define the sector’s fate.

An inevitable transition

Companies are adopting AI into their operations like never before: realigning their budgets and starting pilot projects. However, existing client anxieties are causing friction within an otherwise forward-moving system.

For instance, Mobavenue, a Mumbai-based martech startup, is doubling down on education on use cases, onboarding, and transparent communication to make AI adoption easier for customers. “There can be a gap, but it’s closing fast,” MD and CEO Ishank Joshi tells YourStory.

He explains, “While we’re innovating rapidly, not all customers are immediately ready to adopt cutting-edge technologies like Generative AI and LLM models. Some need more time, clarity, and confidence to embrace these changes fully. We’re seeing a clear shift where business leaders increasingly recognise the strategic importance of this transformation.”

Recent estimates by Gartner reveal a large gap between trials and production for Microsoft’s GenAI tools: while 80% of organisations were either piloting or planning to pilot Microsoft 365 Copilot, only 16% had moved into production usage​.

But not all customers are hesitant. “In fact, there’s hunger,” says Beerud Sheth, Founder and CEO of Gupshup.

He adds, “Most of our customers are actively seeking AI-powered solutions. The shift in mindset has been dramatic over the last year. Businesses want to do more with less—reach more customers, offer better experiences, and improve operational efficiency—and AI is clearly the way forward.” The SaaS unicorn has moved from building AI-powered features to building an entire conversational ecosystem with AI at its core. It offers ready-to-use AI agents that lower the barrier to adoption, while supporting advanced use cases across BFSI, retail, and government departments.

For example, Brazil-based fashion brand Reserva saw a 7X marketing ROI with Gupshup Conversation Cloud. Similarly, using Gupshup’s ACE LLMs, Philippines-based Tonik Bank integrated Gen AI into its customer service chatbot, automating 75% of customer queries.

“Gaps are natural when you’re innovating fast. But what we’re seeing now is a shift. Businesses realise that the bigger risk isn’t in trying something new—it’s in doing nothing. There’s a growing awareness that AI isn’t optional anymore. While some customers may not feel fully ready, the urgency pushes them to act. They’re moving from “Should we?” to “How fast can we?” he adds.

Meanwhile, SaaS major LeadSquared is co-creating its AI solutions with customers through its early pilot programmes—from predicting buying behaviour to analysing customer sentiment and speeding up ticket resolution.

“While nearly 50% of our clients are actively engaged in proof-of-concept discussions, broader adoption still depends on trust, usability, and proven value. Legacy customers, especially, want clarity on ROI and data security,” says Prashant Singh, COO and Co-founder, LeadSquared.

“However, AI innovation must go hand-in-hand with stronger onboarding, smarter customer success frameworks, and evolving pricing strategies. These fundamentals can’t be sidelined,” he adds.

Are organisations ready?

AI-powered SaaS is reaping significant benefits in various areas—automation of repetitive tasks, productivity boosts, and better user experiences. While SaaS startups rapidly push for AI-driven innovations, large enterprises and legacy companies struggle to keep pace.

According to Deloitte, organisational change tends to be slower than technological change, no matter how quickly AI advances. Most organisations also expect it will take at least a year to resolve challenges like user adoption, governance, and AI training.

Vipin Thomas, Vice President of Revenue Operations and Customer Success, SurveySparrow, believes customers care about reliable service, easy integration, helpful support, strong security, and data privacy—the confidence that AI will enhance their work, not complicate or replace it.

“While tech startups push AI features, customers hold back, unwilling to trade trusted solutions for flashy new technology that might put their data at risk or create governance headaches,” he says, adding, “…buyers want more than just AI. They want AI that fits into their existing systems without creating new problems or eroding trust.”

Experts also reveal that several enterprises are still experimenting with AI, instead of fully utilising it. “Some clients need gradual exposure to new AI features and additional support. We’re addressing this with toggle-based rollouts, tiered onboarding strategies, and training resources to ease adoption,” says Raja Kumaran, Head of Technology at Neokred.

The Bengaluru fintech startup uses AI across 35–40% of its product stack in design workflows, backend intelligence, and analytics. It aims to expand AI integration into HR, finance, sales, and marketing functions over the next year.

“There’s often a fear of losing control. We’re addressing these concerns by focusing on explainability, offering human-in-the-loop options, and ensuring flexible integration that gives clients control,” Kumaran adds.

The trust factor

Earlier in April, Cursor—the coding assistant built by American AI firm Anysphere—faced backlash after its AI-powered helpdesk invented a non-existent login policy. Users were unexpectedly logged out while switching devices, and the chatbot, ‘Sam,’ told customers the lockouts were part of a new rule. The policy did not exist, and the confusion led to a wave of subscription cancellations.

This incident highlights another larger problem: businesses struggle to trust systems that operate as “black boxes”. Similar to hallucinations and data leaks, the AI black box problem poses challenges involving difficult-to-understand, opaque decision-making processes.

A recent global study by KPMG highlighted that 61% of respondents were wary of AI systems, and almost two-thirds reported low to moderate acceptance. Regulated enterprises are increasingly demanding explainable AI that offers reasoning behind why it delivers certain outputs.

Meanwhile, questions surrounding data handling can’t be ignored. Many features rely on sending customer information to cloud models or pooling datasets to train algorithms, welcoming privacy, compliance, and IP ( intellectual property) worries. Samsung, for example, banned OpenAI’s ChatGPT in 2023 after employees unintentionally leaked confidential code into the AI chatbot.

“Most enterprises have very rigid standards on how they go about creating and managing their data. Most foundation model companies are very opinionated about how they offer their services, and it often involves data moving from one source to another on the cloud, which most enterprises are not comfortable with,” says Soham Ganatra, Founder of Composio.

He adds, “Cost is another major concern because LLMs are pretty expensive. Expenses during testing might be manageable, but when you go into production with a high-risk use case, the number of LLM calls you make can increase significantly, leading to higher costs.”

https://yourstory.com/

#printpubation#modernbusinessindia#AITrends2025 #AIDivide#AIAdoption
#modernbusinessinternational

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